This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. Переключить в CKG Редактор ====== Two-Factor Authentication ====== [[:en:start|˂ back to previous section]] **What is two-factor authentication for? ** \\ Two-factor authentication is an extra layer of security for your account. Without a one-time code generated by the authenticator app on your smartphone or computer, it is impossible to log in to your account, create a withdrawal request or change your password. ---- **How does the two-factor authentication work?** \\ You download and install a special two-factor authentication app on your smartphone and link it to your account. The app generates randomly generated one-time codes. Every time you access your account or make any kind of operation requiring extra security, the system requests this code. You have to open the application, copy the generated code and enter it in a special field. Thus, you gain access to the platform or confirm financial operations in your account, such as creating a withdrawal request. ---- **How do I enable two-factor authentication?** \\ A few simple guidelines for enabling two-factor authentication of your account are available on the authentication management page in your profile, in "TWO-FACTOR AUTH" section. Note: when enabling authentication, be sure to save your Security Key in a safe place (QR code or a code of 16 symbols). In case of damaging or losing your device, it will help you regain access to your account. Detailed instruction for enabling 2FA and restoring access to your account can be found here:\\ {{youtube>rgND3os0PJA?medium}} ---- **How do I disable two-factor authentication?** \\ Go to the authentication management page in your profile and click on the "ENABLE 2FA" slider. Enter a one-time authentication code to confirm. The slider will change color from blue to gray. This means that two-factor authentication is disabled. You can turn it on at any time later. ---- **Can I install the authenticator on my PC?** \\ Yes. You can install the authenticator on your PC as a Google Chrome extension or a web app. See the detailed instruction on how to do it:\\ {{youtube>ySEsH1o-yoM?medium}} ---- **I have problems with accessing the device where the authenticator app was installed. What do I do?** \\ Use the secret key saved after enabling your account authentication. Install the authentication app on another device and recover access using the secret key. See detailed instruction on how to do it:\\ {{youtube>rgND3os0PJA?medium}} ---- **I have not yet saved the secret key when enabling authentication. Can I do it now? ** \\ Yes. Go to the authentication management page in your profile, to find the secret key, please save it in a safe place. It is the same secret key from the time you enabled two-factor authentication. ---- **What happens if I lost my authenticator device and didn’t save the secret key?** \\ In this case, you will not be able to log in to your account. Please submit a support request. You will have to prove ownership of the account. Click “Help” button on login/registration page to start dialogue with a support operator. ---- **What do I have to do if I set the authenticator correctly, but the codes do not work?** \\ All you have to do is make sure your authenticator app's time is correctly synced with the platform time. Open the authenticator app, find "Settings" in the upper-right corner from the drop-down menu, click “Time Correction for codes”, then “Sync now”, and you should be able to use the verification codes to log in from then on.
